Shipping policy

Shipping Policy

At Kazeso, we care about every step your order takes — from checkout to delivery. Our goal is to provide a smooth, transparent, and reliable shipping experience so you know exactly what to expect.

1. Order Processing

  • Orders are processed Monday through Friday, excluding weekends and public holidays.

  • Processing typically takes 1–3 business days after payment is confirmed.

  • Orders placed on weekends or holidays will be processed on the next business day.

  • You will receive an order confirmation email once your purchase has been successfully placed.

2. Estimated Delivery Times (After Processing)

Estimated delivery times may vary depending on destination and shipping conditions:

  • United States: 5–8 business days

  • Canada & Europe: 6–9 business days

Please note that delivery times are estimates and may be affected by factors beyond our control, including customs clearance, carrier delays, weather conditions, or peak seasons (such as holidays or promotional periods).

3. Shipping Fees

  • Free U.S. shipping on orders over $49

  • A flat $5.99 shipping fee applies to U.S. orders under $49

  • International shipping rates are calculated at checkout based on destination and order value

Customs duties, import taxes, or local fees (if applicable) are the responsibility of the customer and are not included in product prices or shipping charges.

4. Shipping Confirmation & Tracking

  • Once your order ships, you will receive a shipping confirmation email with tracking information.

  • Tracking numbers typically become active within 24–48 hours after dispatch.

  • You may track your shipment via our Track Order page or directly through the carrier’s website.

5. Customs, Duties & Taxes

  • All orders are billed in U.S. Dollars (USD).

  • International shipments may be subject to customs duties, VAT, or additional fees imposed by the destination country.

  • These charges are the customer’s responsibility.

  • Kazeso is not responsible for delays or costs caused by customs clearance processes.

6. Incorrect Address or Undeliverable Packages

Customers are responsible for providing accurate and complete shipping information at checkout.

If an order is returned, delayed, or lost due to an incorrect or incomplete address:

  • The package may be returned to us or deemed undeliverable

  • Reshipping costs will be the responsibility of the customer

  • Once an order has shipped, we are unable to modify the delivery address

7. Lost, Damaged, or Delayed Shipments

  • If your order is significantly delayed or appears lost in transit, please contact us at support@kazeso.com.

  • If your package arrives damaged, please notify us within 7 days of delivery and provide clear photos of the packaging and product.

  • We will work with the carrier to investigate the issue and, when appropriate, offer a replacement or refund in accordance with our Return & Refund Policy.

8. Shipping Restrictions

  • Certain products may not be available for delivery to specific countries or regions due to legal, regulatory, or logistical limitations.

  • If we are unable to ship your order, we will notify you promptly and issue a full refund.

9. Contact Us

If you have any questions regarding shipping, tracking, or delivery, please contact us:

Email: support@kazeso.com
Phone: +1 821-550-6544
Address:
12520 Dexter Ave N STE 100
Seattle, WA 98109
United States